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Healthcare & Medical • United Statescontactscart.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

30/100

2.62 ★ average rating · 584 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#609of 615

Top 99% · Bottom Tier

#1 (best)#615 (worst)

#607Peer

#608Peer

#609This company

#610Peer

#611Peer

Overall Customer Sentiment

Below Average

39% of reviews positive, 60% negative

39%

positive

Positive39%
Neutral1%
Negative60%

Sentiment Balance

Covering December 2023 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 564 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Communication

20.1%

Delivery Shipping

17.6%

Pricing

12.3%

Customer Support

11.3%

Loyalty

11.1%

Most feedback concerns Communication.

The most common complaint theme is Communication, making up 20.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 65.0% across this company's analyzed reviews.
•36 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.6avg rating

5★

33.6%

4★

4.6%

3★

4.5%

2★

5.5%

1★

51.9%

Based on 584 analyzed reviews. Sentiment is slipping: 16.7% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

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