Customereye

AlphaBiolabs

Healthcare & Medical • United Kingdomalphabiolabs.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

50/100
−1.5 vs. last month4.54 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#421of 615
Top 68% · Mid Pack
#1 (best)#615 (worst)
#419Peer
#420Peer
#421This company
#422Peer
#423Peer

Overall Customer Sentiment

Mid Pack

78% of reviews positive, 21% negative

78%
positive
  • Positive78%
  • Neutral2%
  • Negative21%

Sentiment Balance

Covering December 2024 — 14 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 93% of reviews in this period, with 7% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
20.9%
Response Speed
15.2%
Loyalty
12.5%
Product Quality
11.0%
Onboarding
10.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW21/100
21/100
signal score
  • •Built from a negative-review share of 25.3% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
82.5%
4★
5.7%
3★
2.3%
2★
1.8%
1★
7.7%

Based on 600 analyzed reviews. Sentiment is improving: 94.3% of reviews in the last three months were positive, compared with 75.8% in the three months before that.

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