Customereye

Collective

Lending & Consumer Finance • United Statescollective.com

Review data last updated .

Based on public reviews and response behavior.

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676 reviews over 2,084 days (about 9.9 per month). Busiest month: 8% of reviews. Languages: en 99%, unknown 1%, fr 0%.

Overall Score

52/100
+22.0 vs. last month3.81 ★ average rating · 676 reviews
52/100 from 676 reviews over 38 months, high confidence.

Lending & Consumer Finance average: score 69.4, rating 4.54 stars, reply rate 48.3%, over 1,872 ranked companies · benchmark 30 Oct 2026

Score

52.2

Industry average 69.4

17.2 below average

Rating

3.81

Industry average 4.54

0.73 below average

Reply rate

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Industry average 48.3%

not measured

Competitive Performance Rank

Among ranked Lending & Consumer Finance companies

#1687of 1872 ranked in Lending & Consumer Finance
Top 90% · Bottom Tierup 144 from last month
#1 (best)#1872 (worst)
#1685Peer
#1686Peer
#1687This company
#1688Peer
#1689Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

74% of reviews positive, 25% negative

74%
positive
  • Positive74%
  • Neutral1%
  • Negative25%

Sentiment Balance

Covering August 2026 — 6 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 33% negative and 17% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Pricing
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Customer Support
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Product Quality
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Response Speed
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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