Canada Drives

Lending & Consumer Finance • Canadacanadadrives.ca

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

+26.7 vs. last month3.98 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#229of 275

Top 83% · Bottom Tier

#1 (best)#275 (worst)

#227Peer

#228Peer

#229This company

#230Peer

#231Peer

Overall Customer Sentiment

Below Average

74% of reviews positive, 24% negative

74%

positive

Positive74%
Neutral2%
Negative24%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 588 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.5%

Product Quality

14.9%

Loyalty

14.4%

Onboarding

11.5%

Response Speed

9.5%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 7.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100

38/100

signal score

•Built from a negative-review share of 34.0% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

66.7%

4★

8.8%

3★

1.7%

2★

1.5%

1★

21.3%

Based on 600 analyzed reviews. Sentiment is improving: 44.4% of reviews in the last three months were positive, compared with 11.1% in the three months before that.

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