Customereye

CloudTalk

Software & Web Services • United Statescloudtalk.io

Review data last updated .

Based on public reviews and response behavior.

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193 reviews over 2,258 days (about 2.6 per month). Busiest month: 26% of reviews. Languages: en 92%, es 3%, unknown 2%.

Overall Score

58/100
−4.7 vs. last month3.95 ★ average rating · 193 reviews
58/100 from 193 reviews over 9 months, moderate confidence.

Software & Web Services average: score 60.8, rating 4.09 stars, reply rate 36.0%, over 2,242 ranked companies · benchmark 30 Oct 2026

Score

57.7

Industry average 60.8

3.1 below average

Rating

3.95

Industry average 4.09

0.14 below average

Reply rate

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Industry average 36.0%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#1282of 2242 ranked in Software & Web Services
Top 57% · Mid Packdown 82 from last month
#1 (best)#2242 (worst)
#1280Peer
#1281Peer
#1282This company
#1283Peer
#1284Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

70% of reviews positive, 29% negative

70%
positive
  • Positive70%
  • Neutral1%
  • Negative29%

Sentiment Balance

Covering August 2026 — 14 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 36% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Product Quality
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Onboarding
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Delivery Shipping
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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