Based on public reviews and response behavior.
100 reviews over 1,904 days (about 1.6 per month). Busiest month: 8% of reviews. Languages: en 90%, nl 6%, fr 4%.
Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,145 ranked companies · benchmark 24 Oct 2026
Score
57.7
Industry average 61.8
4.1 below average
Rating
3.06
Industry average 4.15
1.09 below average
Reply rate
—
Industry average 34.4%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
50% of reviews positive, 49% negative
Covering August 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,145 ranked companies in Software & Web Services (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.147 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
"Onboarding" is the strongest recurring theme in the reviews: 29 mentions with a sentiment score of 71.75/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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