Customereye

Planet - Tax Free

Software & Web Serviceswww.planetpayment.com

Review data last updated .

Based on public reviews and response behavior.

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198 reviews over 34 days (about 177 per month). Busiest month: 58% of reviews — one month dominates this sample. Languages: en 83%, zh 6%, fr 5%.

Overall Score

58/100
Short observation window (34 days)
+1.7 vs. last month3.72 ★ average rating · 198 reviews
58/100 from 198 reviews over 2 months, moderate confidence. trend not shown: window under six months. one month holds 58% of the reviews.

Software & Web Services average: score 56.5, rating 4.01 stars, reply rate 36.3%, over 1,089 ranked companies · benchmark 16 Sept 2026

Score57.6vs 56.51.1Rating3.72vs 4.010.29Reply ratevs 36.3%

Competitive Performance Rank

Among ranked Software & Web Services companies

#488of 1089 ranked in Software & Web Services
Top 45% · Upper Half
#1 (best)#1089 (worst)
#486Peer
#487Peer
#488This company
#489Peer
#490Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

53% of reviews positive, 45% negative

53%
positive
  • Positive53%
  • Neutral3%
  • Negative45%

Sentiment Balance

Covering September 2026 — 83 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 53% of reviews in this period, with 43% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 2 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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