DriverSupport | ONE

Software & Web Services • United Statesdriversupport.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

39/100

−4.8 vs. last month4.38 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#332of 363

Top 91% · Bottom Tier

#1 (best)#363 (worst)

#330Peer

#331Peer

#332This company

#333Peer

#334Peer

Overall Customer Sentiment

Below Average

53% of reviews positive, 44% negative

53%

positive

Positive53%
Neutral4%
Negative44%

Sentiment Balance

Covering September 2024 — 87 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 53% of reviews in this period, with 43% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

25.6%

Customer Support

15.7%

Response Speed

15.2%

Communication

10.8%

Problem Resolution

10.7%

Most feedback concerns Onboarding.

The most common complaint theme is Response Speed, making up 15.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100

44/100

signal score

•Built from a negative-review share of 42.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

65.8%

4★

19.3%

3★

7.5%

2★

1.8%

1★

5.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 93.5% of reviews in the last three months were positive, compared with 91.1% in the three months before that.

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