Based on public reviews and response behavior.
76 reviews.
Airlines & Aviation average: score 34.5, rating 2.26 stars, reply rate 10.3%, over 82 ranked companies · benchmark 4 Oct 2026
Score
46.7
Industry average 34.5
12.2 above average
Rating
3.22
Industry average 2.26
0.96 above average
Reply rate
—
Industry average 10.3%
not measured
Among ranked Airlines & Aviation companies
Only companies with enough recent, scoreable reviews are ranked.
70% of reviews positive, 29% negative
Covering September 2022 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 76 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 82 ranked companies in Airlines & Aviation (benchmark 4 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.486). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 46.7 places the company in the top quarter of about 80 ranked Airlines & Aviation companies (75th percentile: 41). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
