Citilink

Airlines & Aviationcitilink.skytrax-import

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

3.22 ★ average rating · 76 reviews

Competitive Performance Rank

Among fully-analyzed Airlines & Aviation companies

#3of 41

Top 7% · Top Tier

#1 (best)#41 (worst)

#1Peer

#2Peer

#3This company

#4Peer

#5Peer

Overall Customer Sentiment

Category Leader

70% of reviews positive, 29% negative

70%

positive

Positive70%
Neutral1%
Negative29%

Sentiment Balance

Covering September 2022 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 25 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2022.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.1%

Response Speed

15.1%

Pricing

13.2%

Loyalty

12.5%

Delivery Shipping

12.5%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 5.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100

48/100

signal score

•Built from a negative-review share of 28.9% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.2avg rating

5★

19.7%

4★

38.2%

3★

11.8%

2★

6.6%

1★

23.7%

Based on 76 analyzed reviews. Sentiment is slipping: 75.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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