Customereye

CarGurus

Automotive & Mobility • United Statescargurus.com

Review data last updated .

Based on public reviews and response behavior.

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1,076 reviews.

Overall Score

43/100
+0.9 vs. last month3.85 ★ average rating · 1,076 reviews
43/100 from 1,076 reviews, high confidence.

Automotive & Mobility average: score 63.5, rating 4.23 stars, reply rate 39.7%, over 2,447 ranked companies · benchmark 30 Oct 2026

Score

42.6

Industry average 63.5

20.9 below average

Rating

3.85

Industry average 4.23

0.38 below average

Reply rate

—

Industry average 39.7%

not measured

Competitive Performance Rank

Among ranked Automotive & Mobility companies

#2170of 2447 ranked in Automotive & Mobility
Top 89% · Bottom Tierdown 52 from last month
#1 (best)#2447 (worst)
#2168Peer
#2169Peer
#2170This company
#2171Peer
#2172Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

61% of reviews positive, 37% negative

61%
positive
  • Positive61%
  • Neutral2%
  • Negative37%

Sentiment Balance

Covering August 2026 — 17 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 65% of reviews in this period, with 35% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Product Quality
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Customer Support
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Communication
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Pricing
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Loyalty
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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