Customereye

Captivation Hub

Software & Web Servicescaptivationhub.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 1,013 days (about 3 per month). Busiest month: 55% of reviews — one month dominates this sample. Languages: en 100%.

Overall Score

75/100
4.95 ★ average rating · 100 reviews
75/100 from 100 reviews over 4 months, moderate confidence. one month holds 55% of the reviews.

Software & Web Services average: score 59.5, rating 4.07 stars, reply rate 35.6%, over 2,155 ranked companies · benchmark 7 Oct 2026

Score

75.0

Industry average 59.5

15.5 above average

Rating

4.95

Industry average 4.07

0.88 above average

Reply rate

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Industry average 35.6%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#354of 2155 ranked in Software & Web Services
Top 16% · Top Tier
#1 (best)#2155 (worst)
#352Peer
#353Peer
#354This company
#355Peer
#356Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

93% of reviews positive, 7% negative

93%
positive
  • Positive93%
  • Neutral0%
  • Negative7%

Sentiment Balance

Covering June 2024 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Product Quality
Hidden
Onboarding
Hidden
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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