Customereye

Lumin PDF

Software & Web Services • New Zealandwww.luminpdf.com

Review data last updated .

Based on public reviews and response behavior.

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192 reviews over 137 days (about 43 per month). Busiest month: 33% of reviews. Languages: en 68%, es 13%, pt 9%.

Overall Score

77/100
Short observation window (137 days)
+33.7 vs. last month4.62 ★ average rating · 192 reviews
77/100 from 192 reviews over 5 months, moderate confidence. trend not shown: window under six months.

Software & Web Services average: score 60.8, rating 4.09 stars, reply rate 36.0%, over 2,242 ranked companies · benchmark 30 Oct 2026

Score

77.2

Industry average 60.8

16.4 above average

Rating

4.62

Industry average 4.09

0.53 above average

Reply rate

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Industry average 36.0%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#333of 2242 ranked in Software & Web Services
Top 15% · Top Tierup 686 from last month
#1 (best)#2242 (worst)
#331Peer
#332Peer
#333This company
#334Peer
#335Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

59% of reviews positive, 40% negative

59%
positive
  • Positive59%
  • Neutral2%
  • Negative40%

Sentiment Balance

Covering September 2026 — 12 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 8% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 5 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Onboarding
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Product Quality
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Customer Support
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Response Speed
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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