Customereye

BullionVault

Lending & Consumer Financebullionvault.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 365 days (about 17 per month). Busiest month: 21% of reviews. Languages: en 100%, nl 1%.

Overall Score

53/100
−39.9 vs. last month4.52 ★ average rating · 200 reviews
53/100 from 200 reviews over 13 months, moderate confidence.

Lending & Consumer Finance average: score 69.4, rating 4.54 stars, reply rate 48.3%, over 1,872 ranked companies · benchmark 30 Oct 2026

Score

52.5

Industry average 69.4

16.9 below average

Rating

4.52

Industry average 4.54

0.02 below average

Reply rate

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Industry average 48.3%

not measured

Competitive Performance Rank

Among ranked Lending & Consumer Finance companies

#1682of 1872 ranked in Lending & Consumer Finance
Top 90% · Bottom Tierup 82 from last month
#1 (best)#1872 (worst)
#1680Peer
#1681Peer
#1682This company
#1683Peer
#1684Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

76% of reviews positive, 22% negative

76%
positive
  • Positive76%
  • Neutral3%
  • Negative22%

Sentiment Balance

Covering October 2026 — 9 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 56% of reviews in this period, with 44% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Onboarding
Hidden
Loyalty
Hidden
Customer Support
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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