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Lending & Consumer Finance • United Statesautoapprove.com

Review data last updated August 14, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

−3.9 vs. last month4.76 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#173of 275

Top 63% · Mid Pack

#1 (best)#275 (worst)

#171Peer

#172Peer

#173This company

#174Peer

#175Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 19% negative

80%

positive

Positive80%
Neutral2%
Negative19%

Sentiment Balance

Covering July 2026 — 189 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 76% of reviews in this period, with 23% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.9%

Onboarding

23.3%

Product Quality

16.7%

Response Speed

11.5%

Loyalty

8.3%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100

19/100

signal score

•Built from a negative-review share of 18.9% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

88.1%

4★

6.3%

3★

2.1%

2★

0.7%

1★

2.8%

Based on 1,000 analyzed reviews. Sentiment is holding steady: 96.6% of reviews in the last three months were positive, compared with 96.2% in the three months before that.

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