Biscuit Boutique

Food & Beverage • United Kingdombiscuitboutique.co

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

74/100

4.67 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#5of 551

Top 1% · Top Tier

#1 (best)#551 (worst)

#3Peer

#4Peer

#5This company

#6Peer

#7Peer

Overall Customer Sentiment

Category Leader

93% of reviews positive, 7% negative

93%

positive

Positive93%
Neutral0%
Negative7%

Sentiment Balance

Covering November 2024 — 38 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 95% of reviews in this period, with 5% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

30.1%

Product Quality

20.5%

Loyalty

16.0%

Customer Support

9.9%

Response Speed

5.6%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW8/100

8/100

signal score

•Built from a negative-review share of 12.3% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

89.0%

4★

2.0%

3★

2.0%

2★

1.3%

1★

5.7%

Based on 600 analyzed reviews. Sentiment is improving: 94.2% of reviews in the last three months were positive, compared with 80.0% in the three months before that.

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