Based on public reviews and response behavior.
2,435 reviews over 1,084 days (about 68 per month). Busiest month: 21% of reviews. Languages: en 95%, unknown 4%, fr 1%.
Pet Products & Supplies average: score 64.9, rating 4.38 stars, reply rate 37.2%, over 845 ranked companies · benchmark 31 Oct 2026
Score
56.9
Industry average 64.9
8.0 below average
Rating
3.62
Industry average 4.38
0.76 below average
Reply rate
—
Industry average 37.2%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
65% of reviews positive, 34% negative
Covering September 2026 — 10 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.
Share of theme mentions
Themes from the 2,435 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 845 ranked companies in Pet Products & Supplies (benchmark 31 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.202). Review the worst months in the trend data to identify specific operational or product issues.
"Pricing" is the strongest recurring theme in the reviews: 934 mentions with a sentiment score of 74.05/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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