Based on public reviews and response behavior.
1,999 reviews over 2,887 days (about 21 per month). Busiest month: 5% of reviews. Languages: en 91%, unknown 8%, fr 1%.
Pet Products & Supplies average: score 65.1, rating 4.37 stars, reply rate 37.3%, over 1,072 ranked companies · benchmark 23 Oct 2026
Score
56.9
Industry average 65.1
8.2 below average
Rating
4.36
Industry average 4.37
in line with average
Reply rate
—
Industry average 37.3%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
77% of reviews positive, 22% negative
Covering December 2025 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 1,999 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,072 ranked companies in Pet Products & Supplies (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.230). Review the worst months in the trend data to identify specific operational or product issues.
"Response Speed" is the strongest recurring theme in the reviews: 991 mentions with a sentiment score of 81.15/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
