Based on public reviews and response behavior.
Among fully-analyzed Professional Certification & Skills companies
83% of reviews positive, 15% negative
Covering December 2025 — 53 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 11% negative and 0% neutral.
Showing 544 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2025.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Loyalty.
The most common complaint theme is Communication, making up 2.7% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 571 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 96.6% in the three months before that.
