Beatsons Direct

Construction & Industrial • United Kingdombeatsons.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

4.69 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#271of 404

Top 67% · Mid Pack

#1 (best)#404 (worst)

#269Peer

#270Peer

#271This company

#272Peer

#273Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 19% negative

80%

positive

Positive80%
Neutral1%
Negative19%

Sentiment Balance

Covering November 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

25.1%

Customer Support

17.0%

Product Quality

13.3%

Response Speed

12.5%

Pricing

8.6%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100

45/100

signal score

•Built from a negative-review share of 30.3% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

86.0%

4★

6.0%

3★

2.7%

2★

1.3%

1★

4.0%

Based on 600 analyzed reviews. Sentiment is slipping: 92.3% of reviews in the last three months were positive, compared with 98.5% in the three months before that.

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