Bankoff

Lending & Consumer Finance • United Statesbankoff.co

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

34/100

2.81 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#273of 275

Top 99% · Bottom Tier

#1 (best)#275 (worst)

#271Peer

#272Peer

#273This company

#274Peer

#275Peer

Overall Customer Sentiment

Below Average

43% of reviews positive, 55% negative

43%

positive

Positive43%
Neutral3%
Negative55%

Sentiment Balance

Covering December 2023 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.0%

Pricing

20.0%

Response Speed

11.8%

Problem Resolution

9.4%

Loyalty

8.8%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 26.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100

55/100

signal score

•Built from a negative-review share of 51.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.8avg rating

5★

35.8%

4★

8.5%

3★

3.5%

2★

5.2%

1★

47.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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