Airtm

Lending & Consumer Finance • United Stateswww.airtm.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

−40.4 vs. last month3.07 ★ average rating · 1,175 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#262of 275

Top 95% · Bottom Tier

#1 (best)#275 (worst)

#260Peer

#261Peer

#262This company

#263Peer

#264Peer

Overall Customer Sentiment

Below Average

30% of reviews positive, 68% negative

30%

positive

Positive30%
Neutral2%
Negative68%

Sentiment Balance

Covering August 2026 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,167 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.6%

Problem Resolution

14.3%

Communication

12.7%

Pricing

12.7%

Response Speed

10.6%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH88/100

88/100

signal score

•Built from a negative-review share of 68.3% across this company's analyzed reviews.
•13 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating

5★

43.9%

4★

6.5%

3★

4.0%

2★

3.7%

1★

42.0%

Based on 1,175 analyzed reviews. Sentiment is holding steady: 36.4% of reviews in the last three months were positive, compared with 31.5% in the three months before that.

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