Customereye

Social Security Administration

Lending & Consumer Financewww.ssa.gov

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

100 reviews over 544 days (about 5.6 per month). Busiest month: 14% of reviews. Languages: en 99%, es 1%.

Overall Score

30/100
1.92 ★ average rating · 100 reviews
30/100 from 100 reviews over 15 months, moderate confidence.

Lending & Consumer Finance average: score 69.4, rating 4.54 stars, reply rate 48.3%, over 1,872 ranked companies · benchmark 30 Oct 2026

Score

29.5

Industry average 69.4

39.9 below average

Rating

1.92

Industry average 4.54

2.62 below average

Reply rate

—

Industry average 48.3%

not measured

Competitive Performance Rank

Among ranked Lending & Consumer Finance companies

#1854of 1872 ranked in Lending & Consumer Finance
Top 99% · Bottom Tier
#1 (best)#1872 (worst)
#1852Peer
#1853Peer
#1854This company
#1855Peer
#1856Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

41% of reviews positive, 57% negative

41%
positive
  • Positive41%
  • Neutral2%
  • Negative57%

Sentiment Balance

Covering October 2026 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
Hidden
Communication
Hidden
HiddenHidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Lending & Consumer Finance