Based on public reviews and response behavior.
184 reviews over 68 days (about 82 per month). Busiest month: 51% of reviews — one month dominates this sample. Languages: fr 83%, en 17%.
Lending & Consumer Finance average: score 66.0, rating 4.45 stars, reply rate 50.0%, over 1,244 ranked companies · benchmark 8 Oct 2026
Score
27.6
Industry average 66.0
38.4 below average
Rating
4.84
Industry average 4.45
0.39 above average
Reply rate
—
Industry average 50.0%
not measured
Among ranked Lending & Consumer Finance companies
Only companies with enough recent, scoreable reviews are ranked.
21% of reviews positive, 79% negative
Covering September 2026 — 31 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 19% of reviews in this period, with 81% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Reviews are mostly in French
Share of theme mentions
Themes extracted from 184 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,244 ranked companies in Lending & Consumer Finance (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around pricing scores -0.200 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 27.6 sits in the bottom quarter of about 1,200 ranked Lending & Consumer Finance companies (25th percentile: 55, median: 67). The weakest topic and the reply rate are the two levers that move this score fastest.
Included in the full report
Unlock the full report — $4.99