Customereye

LoanBuilder, A PayPal Service

Lending & Consumer Finance • Wilmingtonloanbuilder.com

Review data last updated .

Based on public reviews and response behavior.

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999 reviews over 2,496 days (about 12 per month). Busiest month: 16% of reviews. Languages: en 89%, unknown 9%, fr 1%.

Overall Score

53/100
4.76 ★ average rating · 999 reviews
53/100 from 999 reviews over 11 months, high confidence.

Lending & Consumer Finance average: score 65.5, rating 4.43 stars, reply rate 49.6%, over 1,142 ranked companies · benchmark 6 Oct 2026

Score

53.4

Industry average 65.5

12.1 below average

Rating

4.76

Industry average 4.43

0.33 above average

Reply rate

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Industry average 49.6%

not measured

Competitive Performance Rank

Among ranked Lending & Consumer Finance companies

#899of 1142 ranked in Lending & Consumer Finance
Top 79% · Bottom Tier
#1 (best)#1142 (worst)
#897Peer
#898Peer
#899This company
#900Peer
#901Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

85% of reviews positive, 15% negative

85%
positive
  • Positive85%
  • Neutral1%
  • Negative14%

Sentiment Balance

Covering March 2021 — 6 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Onboarding
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Customer Support
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Response Speed
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Communication
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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