Customereye

LoanBuilder, A PayPal Service

Lending & Consumer Finance • Wilmingtonloanbuilder.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
4.76 ★ average rating · 999 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#163of 275
Top 59% · Mid Pack
#1 (best)#275 (worst)
#161Peer
#162Peer
#163This company
#164Peer
#165Peer

Overall Customer Sentiment

Mid Pack

85% of reviews positive, 15% negative

85%
positive
  • Positive85%
  • Neutral1%
  • Negative14%

Sentiment Balance

Covering March 2021 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 953 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2021.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
22.1%
Customer Support
20.5%
Response Speed
19.3%
Product Quality
15.8%
Loyalty
8.4%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100
30/100
signal score
  • Built from a negative-review share of 14.5% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
91.3%
4
3.4%
3
0.2%
2
0.3%
1
4.8%

Based on 999 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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