Based on public reviews and response behavior.
Among fully-analyzed Lending & Consumer Finance companies
61% of reviews positive, 37% negative
Covering July 2026 — 105 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 17% negative and 3% neutral.
Showing 1,957 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.
Sentiment has been improving over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Communication, making up 10.1% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 1,959 analyzed reviews. Sentiment is holding steady: 92.2% of reviews in the last three months were positive, compared with 92.4% in the three months before that.
