Based on public reviews and response behavior.
100 reviews over 286 days (about 11 per month). Busiest month: 16% of reviews. Languages: en 65%, fr 20%, de 11%.
General Retail & Marketplaces average: score 63.9, rating 4.24 stars, reply rate 36.3%, over 2,543 ranked companies · benchmark 2 Nov 2026
Score
64.3
Industry average 63.9
0.4 above average
Rating
3.55
Industry average 4.24
0.69 below average
Reply rate
—
Industry average 36.3%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
54% of reviews positive, 44% negative
Covering August 2026 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,543 ranked companies in General Retail & Marketplaces (benchmark 2 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.202 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 49% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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