Customereye

Ashcroft Pharmacy

Pharmacy & Online Medicine • United Kingdomashcroftpharmacy.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
−3.1 vs. last month4.75 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#107of 189
Top 57% · Mid Pack
#1 (best)#189 (worst)
#105Peer
#106Peer
#107This company
#108Peer
#109Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 20% negative

77%
positive
  • Positive77%
  • Neutral2%
  • Negative20%

Sentiment Balance

Covering November 2024 — 16 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.5%
Response Speed
20.0%
Customer Support
15.9%
Onboarding
11.7%
Product Quality
10.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 1.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100
35/100
signal score
  • Built from a negative-review share of 35.0% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
90.0%
4
4.2%
3
1.2%
2
0.5%
1
4.2%

Based on 600 analyzed reviews.

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