Customereye

Annah Hariri

Apparel & Fashion • United Statesannahariri.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

23/100
−4.2 vs. last month1.58 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#328of 330
Top 99% · Bottom Tier
#1 (best)#330 (worst)
#326Peer
#327Peer
#328This company
#329Peer
#330Peer

Overall Customer Sentiment

Below Average

27% of reviews positive, 71% negative

27%
positive
  • Positive27%
  • Neutral2%
  • Negative71%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.2%
Communication
17.0%
Loyalty
14.9%
Customer Support
11.5%
Pricing
11.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 24.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH75/100
75/100
signal score
  • Built from a negative-review share of 64.7% across this company's analyzed reviews.
  • 33 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.6avg rating
5
10.2%
4
3.3%
3
2.7%
2
1.7%
1
82.2%

Based on 600 analyzed reviews. Sentiment is improving: 21.1% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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