Sears

Apparel & Fashion • United Stateswww.sears.com

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

54/100

+20.0 vs. last month3.54 ★ average rating · 975 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#155of 330

Top 47% · Upper Half

#1 (best)#330 (worst)

#153Peer

#154Peer

#155This company

#156Peer

#157Peer

Overall Customer Sentiment

Above Average

38% of reviews positive, 61% negative

38%

positive

Positive38%
Neutral1%
Negative61%

Sentiment Balance

Covering July 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 968 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.6%

Problem Resolution

20.1%

Product Quality

12.5%

Response Speed

12.0%

Loyalty

11.4%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 21.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH88/100

88/100

signal score

•Built from a negative-review share of 60.8% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

57.3%

4★

4.4%

3★

3.6%

2★

3.9%

1★

30.8%

Based on 975 analyzed reviews. Sentiment is slipping: 25.9% of reviews in the last three months were positive, compared with 70.0% in the three months before that.

Unlock full insights