American Auto Shield

Automotive & Mobility • United Statesamericanautoshield.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

36/100

3.34 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#234of 265

Top 88% · Bottom Tier

#1 (best)#265 (worst)

#232Peer

#233Peer

#234This company

#235Peer

#236Peer

Overall Customer Sentiment

Below Average

51% of reviews positive, 47% negative

51%

positive

Positive51%
Neutral2%
Negative47%

Sentiment Balance

Covering September 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 589 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

28.7%

Loyalty

11.6%

Response Speed

11.0%

Problem Resolution

10.4%

Pricing

10.0%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 28.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH84/100

84/100

signal score

•Built from a negative-review share of 49.3% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating

5★

50.7%

4★

7.3%

3★

3.3%

2★

2.7%

1★

36.0%

Based on 600 analyzed reviews. Sentiment is slipping: 11.1% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

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