Based on public reviews and response behavior.
1,729 reviews over 366 days (about 144 per month). Busiest month: 23% of reviews. Languages: en 85%, unknown 14%, es 0%.
Finance & Insurance average: score 63.1, rating 4.25 stars, reply rate 48.2%, over 2,412 ranked companies · benchmark 11 Oct 2026
Score
42.7
Industry average 63.1
20.4 below average
Rating
3.83
Industry average 4.25
0.42 below average
Reply rate
—
Industry average 48.2%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
59% of reviews positive, 38% negative
Covering September 2026 — 71 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 41% of reviews in this period, with 58% negative and 1% neutral.
Share of theme mentions
Themes extracted from 1,729 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,412 ranked companies in Finance & Insurance (benchmark 11 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.159 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.359). Review the worst months in the trend data to identify specific operational or product issues.
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