Albert

Finance & Insurance • United Statesalbert.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

−5.4 vs. last month3.99 ★ average rating · 1,500 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#323of 373

Top 87% · Bottom Tier

#1 (best)#373 (worst)

#321Peer

#322Peer

#323This company

#324Peer

#325Peer

Overall Customer Sentiment

Below Average

62% of reviews positive, 35% negative

62%

positive

Positive62%
Neutral3%
Negative35%

Sentiment Balance

Covering August 2026 — 170 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 42% of reviews in this period, with 56% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,500 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.7%

Pricing

16.6%

Product Quality

15.5%

Loyalty

14.5%

Onboarding

11.0%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 16.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH70/100

70/100

signal score

•Built from a negative-review share of 34.5% across this company's analyzed reviews.
•22 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

70.4%

4★

4.1%

3★

1.7%

2★

1.7%

1★

22.1%

Based on 1,500 analyzed reviews. Sentiment is slipping: 58.2% of reviews in the last three months were positive, compared with 84.7% in the three months before that.

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