Travel Defenders

Finance & Insurance • United Statestraveldefenders.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

54/100

+29.1 vs. last month4.93 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#203of 373

Top 54% · Mid Pack

#1 (best)#373 (worst)

#201Peer

#202Peer

#203This company

#204Peer

#205Peer

Overall Customer Sentiment

Mid Pack

87% of reviews positive, 12% negative

87%

positive

Positive87%
Neutral1%
Negative12%

Sentiment Balance

Covering September 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

33.5%

Onboarding

16.9%

Product Quality

13.0%

Response Speed

8.3%

Pricing

8.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100

37/100

signal score

•Built from a negative-review share of 21.7% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

95.7%

4★

3.3%

3★

0.3%

2★

0.0%

1★

0.7%

Based on 600 analyzed reviews. Sentiment is slipping: 94.4% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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