InCharge Debt Solutions

Finance & Insurance • United Statesincharge.org

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

4.72 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#285of 373

Top 76% · Bottom Tier

#1 (best)#373 (worst)

#283Peer

#284Peer

#285This company

#286Peer

#287Peer

Overall Customer Sentiment

Below Average

72% of reviews positive, 26% negative

72%

positive

Positive72%
Neutral3%
Negative26%

Sentiment Balance

Covering October 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 589 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

27.2%

Pricing

20.1%

Loyalty

15.4%

Problem Resolution

9.8%

Product Quality

9.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100

47/100

signal score

•Built from a negative-review share of 32.3% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

86.3%

4★

7.2%

3★

1.8%

2★

1.5%

1★

3.2%

Based on 600 analyzed reviews. Sentiment is slipping: 92.6% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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