Based on public reviews and response behavior.
Among fully-analyzed Finance & Insurance companies
65% of reviews positive, 33% negative
Covering October 2024 — 10 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 50% negative and 10% neutral.
Showing 440 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Response Speed.
The most common complaint theme is Problem Resolution, making up 5.9% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 443 analyzed reviews. Sentiment is holding steady: 95.2% of reviews in the last three months were positive, compared with 97.1% in the three months before that.
