Based on public reviews and response behavior.
443 reviews over 937 days (about 14 per month). Busiest month: 10% of reviews.
Finance & Insurance average: score 63.1, rating 4.25 stars, reply rate 48.2%, over 2,412 ranked companies · benchmark 11 Oct 2026
Score
45.2
Industry average 63.1
17.9 below average
Rating
4.68
Industry average 4.25
0.43 above average
Reply rate
—
Industry average 48.2%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
65% of reviews positive, 33% negative
Covering October 2024 — 10 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 50% negative and 10% neutral.
Share of theme mentions
Themes extracted from 443 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,412 ranked companies in Finance & Insurance (benchmark 11 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.223 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.526). Review the worst months in the trend data to identify specific operational or product issues.
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