Based on public reviews and response behavior.
994 reviews over 117 days (about 259 per month). Busiest month: 26% of reviews. Languages: en 46%, es 29%, unknown 23%.
Finance & Insurance average: score 63.2, rating 4.27 stars, reply rate 49.3%, over 2,125 ranked companies · benchmark 7 Oct 2026
Score
57.3
Industry average 63.2
5.9 below average
Rating
4.65
Industry average 4.27
0.38 above average
Reply rate
—
Industry average 49.3%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
47% of reviews positive, 51% negative
Covering July 2026 — 260 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 49% negative and 1% neutral.
Based on 5 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 994 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,125 ranked companies in Finance & Insurance (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 100% of reviews against an industry average of 49%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Response Speed" is the strongest recurring theme in the reviews: 328 mentions with a sentiment score of 81.85/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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