Based on public reviews and response behavior.
Among fully-analyzed Finance & Insurance companies
47% of reviews positive, 51% negative
Covering July 2026 — 260 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 49% negative and 1% neutral.
Showing 994 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Pricing.
The most common complaint theme is Problem Resolution, making up 6.0% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 994 analyzed reviews. Sentiment is holding steady: 94.0% of reviews in the last three months were positive, compared with 93.5% in the three months before that.
