Customereye

1pbroadband

Software & Web Services • United Kingdom1pbroadband.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 911 days (about 3.3 per month). Busiest month: 7% of reviews. Languages: en 100%.

Overall Score

38/100
+66.7 vs. last month3.48 ★ average rating · 100 reviews
38/100 from 100 reviews over 17 months, moderate confidence.

Software & Web Services average: score 59.8, rating 4.00 stars, reply rate 35.3%, over 2,465 ranked companies · benchmark 2 Nov 2026

Score

37.6

Industry average 59.8

22.2 below average

Rating

3.48

Industry average 4.00

0.52 below average

Reply rate

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Industry average 35.3%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#2232of 2465 ranked in Software & Web Services
Top 91% · Bottom Tierup 833 from last month
#1 (best)#2465 (worst)
#2230Peer
#2231Peer
#2232This company
#2233Peer
#2234Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

52% of reviews positive, 45% negative

52%
positive
  • Positive52%
  • Neutral3%
  • Negative45%

Sentiment Balance

Covering October 2026 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Pricing
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Problem Resolution
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Onboarding
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Value For Money
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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