Wondershare Filmora

Software & Web Services • United Statesfilmora.wondershare.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

63/100

+2.3 vs. last month3.93 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#66of 363

Top 18% · Top Tier

#1 (best)#363 (worst)

#64Peer

#65Peer

#66This company

#67Peer

#68Peer

Overall Customer Sentiment

Category Leader

73% of reviews positive, 25% negative

73%

positive

Positive73%
Neutral2%
Negative25%

Sentiment Balance

Covering October 2024 — 323 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 19% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

15.5%

Loyalty

13.7%

Customer Support

13.4%

Product Quality

12.8%

Pricing

12.4%

Most feedback concerns Onboarding.

The most common complaint theme is Pricing, making up 12.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100

40/100

signal score

•Built from a negative-review share of 30.0% across this company's analyzed reviews.
•18 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

58.8%

4★

15.7%

3★

3.8%

2★

3.3%

1★

18.3%

Based on 600 analyzed reviews. Sentiment is improving: 85.5% of reviews in the last three months were positive, compared with 24.4% in the three months before that.

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