Based on public reviews and response behavior.
Among fully-analyzed Software & Web Services companies
40% of reviews positive, 57% negative
Covering August 2026 — 318 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 47% of reviews in this period, with 50% negative and 3% neutral.
Showing 1,100 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.
Sentiment has been improving over the period shown.
Share of theme mentions
Most feedback concerns Communication.
The most common complaint theme is Communication, making up 17.2% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 1,100 analyzed reviews. Sentiment is improving: 71.6% of reviews in the last three months were positive, compared with 51.5% in the three months before that.
