Based on public reviews and response behavior.
2,751 reviews over 2,904 days (about 29 per month). Busiest month: 17% of reviews. Languages: en 86%, unknown 12%, fr 1%.
Software & Web Services average: score 60.7, rating 4.06 stars, reply rate 34.1%, over 3,306 ranked companies · benchmark 23 Oct 2026
Score
37.5
Industry average 60.7
23.2 below average
Rating
2.88
Industry average 4.06
1.18 below average
Reply rate
—
Industry average 34.1%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
39% of reviews positive, 59% negative
Covering September 2026 — 177 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 47% of reviews in this period, with 50% negative and 2% neutral.
Share of theme mentions
Themes extracted from 2,751 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,306 ranked companies in Software & Web Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.135 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.120). Review the worst months in the trend data to identify specific operational or product issues.
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