ZOX

Beauty & Wellness • United Stateszox.la

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

57/100

−59.2 vs. last month4.77 ★ average rating · 1,167 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#155of 351

Top 44% · Upper Half

#1 (best)#351 (worst)

#153Peer

#154Peer

#155This company

#156Peer

#157Peer

Overall Customer Sentiment

Above Average

86% of reviews positive, 13% negative

86%

positive

Positive86%
Neutral1%
Negative13%

Sentiment Balance

Covering August 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,141 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

18.0%

Delivery Shipping

17.7%

Customer Support

17.0%

Response Speed

12.6%

Loyalty

11.2%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100

28/100

signal score

•Built from a negative-review share of 12.6% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

91.0%

4★

2.7%

3★

1.8%

2★

1.0%

1★

3.4%

Based on 1,167 analyzed reviews. Sentiment is slipping: 94.3% of reviews in the last three months were positive, compared with 99.4% in the three months before that.

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