Space NK

Beauty & Wellness • United Kingdomuk.spacenk.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

47/100

−10.4 vs. last month2.77 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#310of 351

Top 88% · Bottom Tier

#1 (best)#351 (worst)

#308Peer

#309Peer

#310This company

#311Peer

#312Peer

Overall Customer Sentiment

Below Average

42% of reviews positive, 57% negative

42%

positive

Positive42%
Neutral2%
Negative57%

Sentiment Balance

Covering December 2024 — 35 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 54% of reviews in this period, with 46% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.5%

Customer Support

14.9%

Loyalty

11.7%

Response Speed

11.0%

Communication

9.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 22.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100

47/100

signal score

•Built from a negative-review share of 36.7% across this company's analyzed reviews.
•17 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.8avg rating

5★

39.3%

4★

3.7%

3★

3.0%

2★

2.3%

1★

51.7%

Based on 600 analyzed reviews. Sentiment is improving: 73.6% of reviews in the last three months were positive, compared with 51.5% in the three months before that.

Unlock full insights