Based on public reviews and response behavior.
173 reviews over 99 days (about 53 per month). Busiest month: 54% of reviews — one month dominates this sample. Languages: fr 75%, en 11%, es 5%.
Pet Products & Supplies average: score 65.0, rating 4.38 stars, reply rate 37.2%, over 833 ranked companies · benchmark 30 Oct 2026
Score
55.9
Industry average 65.0
9.1 below average
Rating
3.31
Industry average 4.38
1.07 below average
Reply rate
—
Industry average 37.2%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
9% of reviews positive, 90% negative
Covering July 2026 — 66 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 9% of reviews in this period, with 91% negative and 0% neutral.
Based on 4 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Reviews are mostly in French
Share of theme mentions
Themes from the 173 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 833 ranked companies in Pet Products & Supplies (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around response speed scores -0.611 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 55.9 sits in the bottom quarter of about 850 ranked Pet Products & Supplies companies (25th percentile: 56, median: 66). The weakest topic and the reply rate are the two levers that move this score fastest.
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