Metalbird

Pet Products & Supplies • United Kingdommetalbird.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

59/100

−28.7 vs. last month4.84 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#104of 263

Top 40% · Upper Half

#1 (best)#263 (worst)

#102Peer

#103Peer

#104This company

#105Peer

#106Peer

Overall Customer Sentiment

Above Average

95% of reviews positive, 5% negative

95%

positive

Positive95%
Neutral0%
Negative5%

Sentiment Balance

Covering December 2022 — 11 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 36% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 582 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2022.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

26.1%

Delivery Shipping

23.0%

Response Speed

15.3%

Customer Support

12.6%

Loyalty

10.0%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW13/100

13/100

signal score

•Built from a negative-review share of 13.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

93.0%

4★

3.5%

3★

0.5%

2★

0.8%

1★

2.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 66.7% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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