Customereye

Zip AU

Lending & Consumer Financezippay.com.au

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 285 days (about 21 per month). Busiest month: 13% of reviews. Languages: en 100%.

Overall Score

70/100
−1.5 vs. last month4.08 ★ average rating · 200 reviews
70/100 from 200 reviews over 10 months, moderate confidence.

Lending & Consumer Finance average: score 65.5, rating 4.43 stars, reply rate 49.6%, over 1,142 ranked companies · benchmark 6 Oct 2026

Score

70.4

Industry average 65.5

5.0 above average

Rating

4.08

Industry average 4.43

0.35 below average

Reply rate

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Industry average 49.6%

not measured

Competitive Performance Rank

Among ranked Lending & Consumer Finance companies

#432of 1142 ranked in Lending & Consumer Finance
Top 38% · Upper Half
#1 (best)#1142 (worst)
#430Peer
#431Peer
#432This company
#433Peer
#434Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

78% of reviews positive, 21% negative

78%
positive
  • Positive78%
  • Neutral1%
  • Negative21%

Sentiment Balance

Covering September 2026 — 14 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Product Quality
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Pricing
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Problem Resolution
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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