Zelle

Legal & Compliance • United Stateszellepay.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

17/100

−9.4 vs. last month1.05 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Legal & Compliance companies

#101of 101

Top 100% · Bottom Tier

#1 (best)#101 (worst)

#97Peer

#98Peer

#99Peer

#100Peer

#101This company

Overall Customer Sentiment

Below Average

16% of reviews positive, 82% negative

16%

positive

Positive16%
Neutral2%
Negative82%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

21.8%

Customer Support

18.2%

Loyalty

16.1%

Communication

11.2%

Problem Resolution

8.7%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 21.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 81.7% across this company's analyzed reviews.
•17 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.1avg rating

5★

0.5%

4★

0.2%

3★

0.5%

2★

1.2%

1★

97.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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