Customereye

Ywigs

Beauty & Wellness • United Statesywigs.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

70/100
+2.8 vs. last month4.74 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#54of 351
Top 15% · Top Tier
#1 (best)#351 (worst)
#52Peer
#53Peer
#54This company
#55Peer
#56Peer

Overall Customer Sentiment

Category Leader

84% of reviews positive, 15% negative

84%
positive
  • Positive84%
  • Neutral1%
  • Negative15%

Sentiment Balance

Covering July 2026 — 82 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 84% of reviews in this period, with 16% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
21.1%
Delivery Shipping
17.5%
Response Speed
13.7%
Product Quality
13.3%
Communication
9.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100
19/100
signal score
  • Built from a negative-review share of 15.2% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
91.0%
4
2.4%
3
0.9%
2
0.7%
1
5.0%

Based on 1,000 analyzed reviews. Sentiment is holding steady: 96.3% of reviews in the last three months were positive, compared with 91.5% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis