Customereye

YHA

Travel & Hospitalityyha.org.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 1,113 days (about 2.7 per month). Busiest month: 11% of reviews. Languages: en 100%.

Overall Score

74/100
3.52 ★ average rating · 100 reviews
74/100 from 100 reviews over 13 months, moderate confidence.

Travel & Hospitality average: score 60.7, rating 4.00 stars, reply rate 45.0%, over 478 ranked companies · benchmark 28 Sept 2026

Score

73.9

Industry average 60.7

13.2 above average

Rating

3.52

Industry average 4.00

0.48 below average

Reply rate

—

Industry average 45.0%

not measured

Competitive Performance Rank

Among ranked Travel & Hospitality companies

#125of 478 ranked in Travel & Hospitality
Top 26% · Upper Half
#1 (best)#478 (worst)
#123Peer
#124Peer
#125This company
#126Peer
#127Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

65% of reviews positive, 35% negative

65%
positive
  • Positive65%
  • Neutral0%
  • Negative35%

Sentiment Balance

Covering July 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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