Customereye

yfood

Food & Beverage • Germanyyfood.eu

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

47/100
+1.7 vs. last month4.01 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#472of 551
Top 86% · Bottom Tier
#1 (best)#551 (worst)
#470Peer
#471Peer
#472This company
#473Peer
#474Peer

Overall Customer Sentiment

Below Average

69% of reviews positive, 29% negative

69%
positive
  • Positive69%
  • Neutral2%
  • Negative29%

Sentiment Balance

Covering November 2024 — 12 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 42% of reviews in this period, with 58% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
20.8%
Product Quality
18.7%
Response Speed
14.0%
Customer Support
11.0%
Loyalty
9.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 2.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100
55/100
signal score
  • Built from a negative-review share of 36.3% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating
5
60.8%
4
10.8%
3
9.7%
2
5.8%
1
12.8%

Based on 600 analyzed reviews. Sentiment is slipping: 45.5% of reviews in the last three months were positive, compared with 76.7% in the three months before that.

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