Xtreme Lashes by Jo Mousselli

Cosmetics & Fragrance • United Statesxtremelashes.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

56/100

+5.0 vs. last month4.60 ★ average rating · 596 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#101of 191

Top 53% · Mid Pack

#1 (best)#191 (worst)

#99Peer

#100Peer

#101This company

#102Peer

#103Peer

Overall Customer Sentiment

Mid Pack

87% of reviews positive, 12% negative

87%

positive

Positive87%
Neutral2%
Negative12%

Sentiment Balance

Covering August 2023 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 589 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

24.3%

Customer Support

17.7%

Loyalty

17.1%

Delivery Shipping

12.6%

Response Speed

8.3%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 2.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW20/100

20/100

signal score

•Built from a negative-review share of 24.0% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

82.4%

4★

6.9%

3★

4.0%

2★

2.2%

1★

4.5%

Based on 596 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 84.6% in the three months before that.

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