Filter By Molly-Mae™

Cosmetics & Fragrance • United Kingdomfilterbymollymae.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

65/100

−3.2 vs. last month4.17 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#57of 191

Top 30% · Upper Half

#1 (best)#191 (worst)

#55Peer

#56Peer

#57This company

#58Peer

#59Peer

Overall Customer Sentiment

Above Average

76% of reviews positive, 24% negative

76%

positive

Positive76%
Neutral0%
Negative24%

Sentiment Balance

Covering November 2024 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 29% negative and 14% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.7%

Product Quality

19.9%

Response Speed

15.2%

Loyalty

13.1%

Onboarding

8.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100

42/100

signal score

•Built from a negative-review share of 32.3% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

73.0%

4★

4.3%

3★

4.2%

2★

3.7%

1★

14.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 85.1% of reviews in the last three months were positive, compared with 89.0% in the three months before that.

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