Pampa

Cosmetics & Fragrance • United Kingdompampa.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

+5.0 vs. last month4.75 ★ average rating · 601 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#148of 191

Top 77% · Bottom Tier

#1 (best)#191 (worst)

#146Peer

#147Peer

#148This company

#149Peer

#150Peer

Overall Customer Sentiment

Below Average

80% of reviews positive, 19% negative

80%

positive

Positive80%
Neutral1%
Negative19%

Sentiment Balance

Covering November 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.9%

Response Speed

19.8%

Product Quality

14.2%

Pricing

12.3%

Customer Support

9.8%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100

19/100

signal score

•Built from a negative-review share of 18.5% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

89.5%

4★

4.3%

3★

1.5%

2★

1.0%

1★

3.7%

Based on 601 analyzed reviews. Sentiment is holding steady: 93.3% of reviews in the last three months were positive, compared with 96.9% in the three months before that.

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